Cognex Services

康耐视服务

保修计划

查看我们的产品服务部门最常用的术语。

启用的产品型号

康耐视当前提供的产品。

服务级别:仅热插拔服务。所适用价格表取决于装置。在此分类下的产品可以使用延期硬件保修程序;但是,延期硬件保修必须在标准保修期内购买。

即将下架 (NINA)

所售 即将下架(NINA)的 产品仅适用于重复或现有应用。即将下架(NINA) 产品将提供至少一年,具体取决于制造可用性。

将这些装置从 "即将下架(NINA)" 改为“停用”状态时,我们将发布最后购买时间 (LTB) 通知。

服务级别:在保修期内:热插拔。所适用价格表取决于装置。

停用型号

从此时开始不再销售该产品。

服务级别:仅提供维修和退货服务,例外情况下可根据供货情况提供热插拔服务。

不再销售这些产品,这些装置的服务也已结束。关键情况时,我们会尽力提供维修,为这些装置提供专门的维修和返厂服务。

淘汰型号

不再销售这些产品,这些装置的服务也已结束。关键情况时,我们会尽力提供维修,为这些装置提供专门的维修和返厂服务。

Product Support Matrix
Active NINA Inactive Obsolete
Ordering
New Customers Yes No No No
Existing Customers - New Applications Yes No No No
Existing Customers - Existing Applications Yes Yes No No
Support
Phone Support for Technical Info Yes Yes Yes No
Web Support Yes Yes Yes Best Effort
Extended Warranty Purchase Available Yes No No No
Service
HotSwap Yes Yes Best Effort No
Repair Yes Yes Best Effort Best Effort

NOTE: This table indicates Cognex's standard procedure but is not a guaranteed commitment. Exceptional circumstances such as component availability problems can affect the time period and level of support offered.

Warranty Services Definitions
Warranty Service Type When Offered Definition
Hot Swap Program Active
NINA

Ideal for customers with a failed Cognex provided product that requires immediate field replacement. Cognex will ship a permanent replacement for a failed part covered by the program within 2 business days. The program covers the cost of the shipment for the replacement part to the customer's site.

In exchange, the customer must immediately return the failed Cognex provided product to Cognex. If the failed part is not received within 30 days, the customer will be invoiced the full list price of the product. The customer will also be invoiced the full list price if the returned product is damaged beyond repair.

Dead on Arrival (DOA) Active
NINA

A vision system is considered DOA, if within 45 days of the shipment date (i.e.- upon commissioning of the system), it appears to work improperly. In these cases, Cognex will expedite a shipment of a new vision system for replacement.

In exchange, the customer must immediately return the failed Cognex provided vision system.

Extended Warranty Active

Each vision system you purchase from Cognex is covered by our 12-month Standard Hardware Warranty and Hot Swap Program. Before this expires, we recommend that you purchase an Extended Hardware Program, which can be renewed on an annual basis.

Without this program, repairing an out-of-warranty system could be costly for you, not just in replacement costs, but also in down-time on your machine.

A Hardware Extended Warranty can be purchased for eligible products in 6-, 12-, and 24-month increments.

Out of Warranty Repair Services Active
NINA
Inactive

If for any reason the system fails outside of the warranty period, Cognex may propose several alternatives, including acquisition of a replacement system, Hot Swap replacement, or, in some cases, return-and-repair services.

Best Effort Repair Obsolete

When the vision system becomes obsolete, Cognex may continue to offer repairs for the unit; however, repair or replacement cannot be guaranteed.

If the vision system cannot be repaired, it will be returned to the customer at no charge.  When the vision system is obsolete, Return Authorization (RA) must be approved before submitting the unit for repair.

Not Supported Obsolete

Cognex may continue to offer "Best Effort Repair" for the systems provided repair components/parts are available. Once unavailable, the warranty service becomes "not supported".

Cognex Technical Support engineers are available during business hours to offer further assistance with diagnosing vision system problems. For any further questions regarding the Hot Swap Program or other related services, please contact our Product Services Department.

NOTE: Sales Loaners and Sales Demo equipment are not covered under the Cognex Warranty Services

欲获悉关于 康耐视 产品的更多信息:

康耐视特色产品

获取产品支持和培训以及更多

加入 MyCognex

是否有任何疑问?

世界各地的康耐视代表可以随时为您提供支持,满足您的视觉和工业读码需求。

联系我们
Loading...