Unmatched Customer Experience

The combination of best-in-class user experiences and tailored guidance to easily plan, deploy, and expand any vision project.

Cognex is deeply committed to making sure that our customers are completely supported throughout their entire customer journey. Our industry-leading support works the way you want, from self-service resources to phone, email, chat, and in-person support from an unmatched global network of expert vision technicians.

That commitment also includes products with built-in setup tools, simple connections to your existing systems, and software interfaces that are easy to learn and consistent across many products. Because there’s nothing more advanced than technology that delivers simplicity.

Plan & Deploy

Targeted guidance to choose the right products and validate your deployment
Curated documentation and videos for configuration and setup
Tuning and positioning guidance built in
Image-based training for easy AI model deployment
Global partner network when you need expert help

Run & Support

Connected, global tech support flows seamlessly across email, text, WhatsApp, phone, and chat
Expert help and guidance via virtual remote assistant and easy online scheduling
Self-service training to take you from beginner to expert, in multiple languages
Cognex support community provides answers, real-time status updates, and transparent case tracking
Reliable, resilient products made to stay running consistently, tolerate harsh environments, and be easy to adjust if needed

Expand & Optimize

Broad portfolio of products with common tools and software, plus easy upgrade paths
Pre-built dashboards that help you find performance insights across your entire operation
Management tools to control settings across devices, lines, and plants
Out-of-the-box data sharing makes it easy to connect to enterprise systems
Coaching from experts with decades of experience to help you grow quickly and smoothly

“When we needed somebody here, we got them here. There is a level of tenacity with Cognex. They will not walk away from you when you got a problem.”

Brian Poveromo

Director of Facilities and Maintenance

Read success story

Worker adjusts Cognex vision system and looks at a computer screen

Vision automation that focuses on performance and ease of use

You need automation technology that performs to the highest standards – but you also need it to be easy to set up and operate. That’s the Cognex difference: we put as much time and energy into making our technology easy to use as we do in making it the ultimate in performance.

Automating inspections or scanning operations doesn’t provide the cost savings you need if you have to hire machine vision experts to program and maintain the system. AI guidance for setup and training means anyone with an understanding of the application can deploy your system.